Returns & Exchanges

At NCS Colour, we strive for precision in every shade; however, if you are not entirely satisfied with your purchase, you may return unopened design tools and accessories within 30 days of delivery.

1

Initiate Your Request

Contact our customer support team with your order number and the reason for return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Securely pack the items in their original packaging, ensuring that all color swatches, fans, and guides are protected from damage during transit.

3

Ship the Items

Affix the provided return label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.

4

Receive Your Refund

Once our quality control team inspects the returned items and confirms they are in resalable condition, we will issue a full refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing